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Support


General

Can I manage payments from WooCommerce?
Sure you can. The plugin allows you to monitor transaction states, capture, cancel and refunding payments directly from your WooCommerce order page.
Does the plugin support my language?
The plugin itself is currently translated into English and Danish. The payment window supports all languages provided by QuickPay.

Orders

How do I prefix my order numbers?
We suggest you take a look at the Sequential Order Numbers Pro add-on which allows you to both prepend and append data to your order numbers.
My order numbers are not sequential, can I change that?
We suggest you take a look at the Sequential Order Numbers Pro add-on which allows you to both prepend and append data to your order numbers.

Subscriptions

Which subscription plugins are supported?
We are only supporting the official WooCommerce Subscription plugin developed by the WooThemes team.
What happens to a subscription if a credit card expires?
In case of an expired credit card, the subscription cannot be renewed. The subscription will be marked as failed and the customer will receive an email notification.
How can a customer renew a failed subscription?
By logging in to the customer's account page on your webshop, the customer is able to manually pay the failed renewal order. When completing a successful payment process the subscription will be activated immediately.
Can the customer change his credit card?
Yes! From the account page on your webshop the customer can click the 'Change payment method' button to update his credit card.

Extensions

Is WooCommerce Sequential Order Numbers supported?
Yes! We support both the free and the professional version.